Diagnostics¶

System health checks and diagnostic tools for troubleshooting.

Diagnostics provides detailed system health information, connection testing, and performance metrics to identify and resolve system issues.

Navigation: Admin → Tools → Diagnostics

System Health Dashboard¶

Overall System Status¶

Shows system status at a glance:

System Status - Green (healthy), Yellow (warning), Red (critical)
Last Check - When last health check ran
Components - Individual component status
Performance - System performance metrics

Connection Tests¶

Database Connection¶

Tests connection to primary database:

Status - Connected/Disconnected
Response Time - Query execution time
Version - Database version
Records - Total records in key tables

To test: 1. Click Test Database Connection 2. Wait for result 3. If failed, check network/server

Server Connectivity¶

Tests connection to backend server:

Status - Online/Offline
Response Time - API response time
Version - Server version
Uptime - How long server running

Payment Gateway Connection¶

Tests payment processor connectivity (if configured):

Status - Connected/Disconnected
Response Time - Gateway response time
Last Transaction - Time of last payment attempt
Test Payment - Optional test transaction

Email Configuration¶

Tests email provider connectivity:

Provider - Configured provider (SMTP/Gmail/Office365)
Status - Connected/Disconnected
Last Send - Time of last email sent
Queue Status - Pending/failed email count

Performance Metrics¶

System Performance¶

CPU Usage - Current CPU utilization
Memory - RAM usage and available
Disk Space - Storage usage
Database Size - Database storage used

Response Times¶

API Response - Average API response time
Database Query - Average query time
Email Processing - Email send time
Payment Processing - Payment authorization time

Transaction Stats¶

Daily Transactions - Today's transaction count
Average Sale - Average transaction amount
Concurrent Users - Currently logged-in users
Session Count - Active sessions

Health Indicators¶

Green (Healthy)¶

System operating normally: - All connections active - Response times good - No errors or warnings - Sufficient disk/memory

Yellow (Warning)¶

Minor issues detected: - Slow response times - High CPU/memory usage - Mail queue backing up - Payment retries occurring

Action: Monitor and investigate

Red (Critical)¶

Serious issues: - Connection failures - Out of disk space - Payment gateway down - Database unavailable

Action: Investigate immediately

Diagnostics Reports¶

Generate Full Report¶

Create comprehensive diagnostic report:

Click Generate Diagnostic Report
Select report type (System/Database/Payment/Email)
Wait for report generation
Review results
Export if needed

Export Diagnostics¶

Download diagnostic data for support:

Click Export Diagnostics
Receives compressed file
Share with support for analysis
Includes logs, config, metrics

Troubleshooting with Diagnostics¶

Database Issues¶

Run Diagnostics
Check Database Connection status
Review response times
Check disk space
If offline: Verify server/network/firewall

Payment Problems¶

Check Payment Gateway Connection
Review response time
Check recent payment attempts (Payment Attempts tool)
Test payment if available
Review payment processor status

Email Problems¶

Check Email Configuration test
Verify provider connection
Check queue status (retry count)
Use Email Testing tool
Review email logs

Performance Issues¶

Review Performance Metrics
Check CPU/memory usage
Review query times
Monitor concurrent users
Check disk space s