Discount on Line Items

Reduce the price of a single item in a customer transaction.

Item discounts enable price reduction for individual products in customer transactions. This function supports promotional pricing, damaged item adjustments, and clearance pricing modifications.

Item discounts apply when:

• A single item is on sale or promotion.
• An item is damaged or defective.
• Price adjustment for one specific item is required.
• Clearance pricing must be applied.
• Customer qualifies for item-specific pricing.

Item discounts apply to the selected item only and do not affect other items in the transaction.

Navigation: Process Sales → Discount Item (F4)

Applying Item Discounts

Item discounts reduce the price of a single product within a transaction. These are applied to individual items only and do not affect other items in the sale. Common reasons to apply item discounts include promotions, sale pricing, damage to products, clearance, or customer-specific pricing adjustments.

Item discount application:

1. In the sales list (the item grid), click on the item you want to discount to select it
2. F4 should be pressed or the Discount Item button (located at the bottom of screen in the Action Grid) should be clicked
3. The Discount Item dialog opens, showing the current price and discount options
4. Select your discount method (percentage-based OR dollar-amount-based -see Available Fields below)
5. Enter the discount value (the percentage or dollar amount to deduct)
6. Review the New Price calculation to ensure it's reasonable
7. Click Accept to apply and lock in the discount, or Cancel to discard without applying

Important

The discount is only applied when you click Accept. Closing the dialog without clicking Accept will not save the discount.

Modifying an existing discount:

1. The item should be selected and Discount Item should be clicked again.
2. The discount value should be changed.
3. Accept should be clicked.

Removing a discount:

1. The item should be selected and Discount Item should be clicked.
2. 0 (zero) should be entered.
3. Accept should be clicked.

Keyboard Shortcuts

Shortcut	Action
F4	Open Discount Item dialog.
Ctrl+O	Add item comment.

Available Screen Fields

The Discount Item dialog displays:

Field	Description
Item Key	Unique identifier for the item
Description	Name and details of the selected item
Unit Price	The current price before discount
Discount	Amount or percentage to deduct from the unit price
New Price	Calculated final price after discount is applied
Discount Percent	Checkbox option for percentage-based reduction (for example, 20 for 20% off)
Discount Amount	Checkbox option for fixed dollar amount reduction (for example, 5.00 for $5 off)
Accept	Applies the discount.
Cancel	Closes the dialog without applying.

Related Documentation

Process Sales

Complete sales transaction guide

Changing Item Quantities

Edit item quantities

Applying Sale Discounts

Apply store-wide or transaction-level discounts

Take Payment

Collect payment and settle

Adding Items to Sale

Add products to transaction

FAQ

Frequently asked questions

Remember

The correct item must be selected before opening the discount dialog. The new price should be verified before clicking Accept. A manager should be called if the discount limit is exceeded.