Receipts & Reprints¶

After a sale completes, the register displays the receipt screen where you can print or email the receipt.

Navigation: After sale completion → Receipt screen, or Process Sales → Reprint Sale

Receipt vs. Invoice¶

The register automatically decides which document to print:

Receipt: Regular sales and carry-out transactions
Invoice: Sales with shipping information or on-account payments

Printing or Emailing a Receipt¶

Print Receipt¶

Click Print button to send receipt to the printer.
Confirm the receipt printed successfully when prompted.
If printing fails, click Reprint to try again.

Email Receipt¶

If enabled in register settings:

Click Email button.
Customer email address is pre-filled from the sale or customer record.
Receipt sends to customer's email.
Confirm when complete.

Note

Email receipts must be enabled in register settings by a manager. If you do not see the Email button, email receipts are not enabled for this register.

No Printer Configured¶

If the message "No receipt printer is configured for this register" appears:

Ask a manager to configure a printer.
Until configured, receipts cannot print automatically.
Email can still be used if enabled.

Receipt Configuration¶

Receipt printing is controlled by the Payment Type settings:

Receipt Settings¶

Print Receipt(s): Checkbox (enabled by default)
- Receipt Copies: Number of copies to print (default: 1)
- Receipt Signature: None, Last Copy, or All Copies

Invoice Settings¶

Print Invoice(s): Checkbox (disabled by default)
Invoice Signature: None, Last Copy, or All Copies

Tip

To print only 1 copy instead of multiple, check that the Payment Type receipt copies setting, Register printer preferences copies setting, and Register class printing settings are all set to 1.

Reprinting Earlier Documents¶

Reprint a Sale¶

Clear or complete the current sale first.
Select Reprint Sale from the Process Sales menu.
Choose document type: - Receipt - Regular sales - Invoice - Shipped or on-account orders - Quote - Saved but incomplete sales - Gift Receipt - Gift purchases without prices
Find the sale by: - Last Sale - Most recent transaction - Last 10 - Recent transactions - Transaction # - Specific receipt number - Date - By sale date - Clerk - By salesperson
Confirm the reprint.

Important

Reprinting requires manager permission. If you cannot reprint, ask a manager to grant permission.

Signature Receipts¶

Signature Receipt Settings¶

If a customer needs to sign, the system can print a signature receipt:

Signature on Separate Receipt setting controls how signatures print.
If enabled, a separate signature slip prints after the main receipt.
If you see "Signature receipt failed" message:
- Make sure printer is a real thermal printer (not virtual/PDF)
- Turn off "Signature on Separate Receipt" if not needed
- Ask a manager for help

Credit Card Terminal Signature¶

Some credit card processors capture signatures from the payment terminal:

During card processing, customer signs on the terminal screen.
Signature image is saved with the payment.
Signature prints on the receipt per the signature settings above.

Receipt Content¶

Standard Receipt Includes¶

Store name, address, date, time
Register number and clerk name
Item descriptions, quantities, prices
Subtotal and tax breakdown
Discounts applied
Total amount and payment method
Amount tendered and change
Receipt number for reference

Invoice Includes (In Addition to Receipt)¶

Invoice number
Ship-to address
Carrier name
Scheduled ship date
Payment terms (if on-account)

Gift Receipt Includes¶

Item descriptions and quantities only
No prices displayed
No payment information
No totals shown

Refund Receipt Includes¶

R E F U N D heading (instead of S A L E)
Items sold vs. items returned
Manager signature line
Refund amount clearly shown

Cash Drawer¶

The cash drawer opens based on:

Change Due - Drawer always opens when customer change is due
Payment Type Settings - Can be configured to open or not open per payment method
Printer Preferences - Drawer command can be set in register printer preferences

To prevent unwanted drawer openings, ask a manager to: - Set the payment type to not open drawer (if applicable) - Clear drawer commands in printer preferences (if not needed)

Admin Changes¶

If a manager makes changes to register settings (printing, payment types, etc.):

No need to close the application
Log out and log back in on the register
Changes take effect at login

Remember

Verify receipts print successfully before the customer leaves. Email receipts need a valid customer email address. Reprinting requires manager permission. Check printer power and paper if printing fails. Keep receipts organized for returns and customer service.