Pull Drawer (Mid-Shift Cash Management)¶

Remove excess cash from the drawer during your shift while keeping the drawer open for continued sales.

Overview¶

The Pull Drawer function allows you to:

Remove cash from the drawer mid-shift without closing it
Reduce cash in an open drawer for security reasons
Maintain transaction recording throughout the pull
Create an audit trail of cash movements
Continue processing sales after the pull

This is useful for reducing cash volume during busy periods or moving cash to secure storage.

When to Use Pull Drawer¶

Security Management:

Too much cash accumulating in drawer (theft risk)
During peak business hours when volume is high
Before leaving register unattended briefly

Cash Management:

Move cash to manager's safe periodically
Prepare for cash drop or banking
Manage drawer capacity

Compliance:

Maintain audit trail of cash movements
Document all cash removals
Support reconciliation processes

Step-by-Step Pull Drawer Process¶

1. Verify Drawer is Open¶

Ensure you've already opened the drawer for your shift
The drawer must be open before you can pull cash
Check Home Page status

2. Initiate Pull Drawer (F3)¶

Press F3 or click Pull Drawer on the Home Page
A confirmation dialog appears

3. Confirm the Action¶

Dialog asks: "Are you sure you want to pull from the drawer?"
Click Confirm to proceed
Click Cancel to abort and return to Home Page

4. Drawer Opens Automatically¶

The receipt printer opens the drawer
You now have physical access to remove cash

5. Remove Excess Cash¶

Remove bills from the drawer
Remove coins from the drawer
Only remove excess cash -leave operating change
Handle cash carefully to avoid loss

6. Close the Drawer¶

Push the drawer closed gently
Verify it closes fully and locks
Do NOT force it closed

7. System Records the Pull¶

The system records:
Date and time of pull
Operator ID (your username)
Register ID
Drawer status (still open for continued sales)
An audit entry is created

8. Continue Sales Operations¶

You can immediately resume processing sales
The drawer remains open for your shift
No additional action needed

Important Rules¶

Requirements¶

✓ Drawer must be open (use Process Sales F1 if not)
✓ Only during your shift (while drawer is open)
✓ Do NOT pull cash after closing drawer
✓ Report the pull to manager if requested

What You Can Pull¶

✓ Excess bills
✓ Excess coins
✓ Rolled coin if applicable
✓ High-denomination bills to reduce drawer volume

What NOT to Pull¶

✗ Operating change needed for sales
✗ Marked or evidence items
✗ Currency that looks counterfeit
✗ Cash needed for pending transactions

Pull Drawer vs. Close Drawer¶

Aspect	Pull Drawer (F3)	Close Drawer (F4)
When	Mid-shift	End of shift
Drawer Status	Remains open	Closes permanently
Sales After	Can continue	Cannot process sales
Cash Count	Not required	Physical count required
Reversible	Yes (open again)	No (locked)
Reports	Basic pull record	Z-Tape & reconciliation

Common Pull Drawer Issues¶

Problem: Drawer Won't Open¶

Cause: Printer malfunction or power issue

Solution:

Verify printer is powered on and connected
Try Pull Drawer again (F3)
Manually open drawer if emergency release available
Contact IT support if drawer remains stuck
Wait to pull cash until drawer is functioning

Problem: Forgot to Record Amount Pulled¶

Impact: Audit trail incomplete

Solutions:

System automatically records that a pull occurred
Specific amount pulled is not recorded (only the pull event)
Reconciliation happens at close based on actual cash count
No action needed -system tracks it automatically

Problem: Pulled Too Much Cash¶

Situation: Realized you removed more than needed

Solutions:

You can put cash back in the drawer immediately
Just open the drawer and add cash back
No formal procedure needed for returns to drawer
This is why Add Cash exists (see related documentation)
Reconciliation at close will balance it out

Problem: Pulled Cash and Lost It¶

Situation: Cash pulled but not properly secured