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POS Emails

Track and manage all emails sent from the POS system.

POS Emails shows the history of all emails sent by the system including receipts, notifications, and alerts. Monitor delivery status and troubleshoot email issues.

Navigation: Admin → Tools → POS Emails

Email Queue

Shows all emails with status:

  • Email Type - Receipt, Notification, Alert, etc.
  • Recipient - Email address
  • Subject - Email subject
  • Status - Sent/Failed/Pending/Retrying
  • Sent Date - When email was sent
  • Retry Count - Number of retries

Email Statuses

Status Meaning
Sent Successfully delivered
Pending Waiting to send
Retrying Failed, automatic retry in progress
Failed Delivery failed after max retries
Bounced Recipient rejected email

Filtering Emails

Filter by:

  • Date Range - Today, This Week, All
  • Email Type - Receipt, Alert, etc.
  • Status - All, Sent, Failed, Pending
  • Recipient - Email address search
  • Subject - Keyword search

Email Details

Click email to view:

  • Full Address - Recipient email
  • Subject - Email subject
  • Content Preview - Email body preview
  • Sent Time - Date/time sent
  • Retry History - Failed attempts
  • Error Message - Why it failed (if failed)

Retry Failed Emails

Manual Retry

  1. Find failed email
  2. Click Retry
  3. System re-sends email
  4. Check status

Batch Retry

  1. Select failed emails
  2. Click Retry Selected
  3. All selected re-sent
  4. Monitor delivery

Email Statistics

Shows:

  • Total Sent - Number sent this period
  • Success Rate - % successfully delivered
  • Failure Rate - % failed
  • Pending Count - Awaiting send
  • Retrying Count - In retry queue

Troubleshooting Email Issues

Emails Not Being Sent

  1. Check Email Settings configured
  2. Verify email provider (SMTP/Gmail/Office365)
  3. Send test email (Email Testing)
  4. Check email queue for specific errors
  5. Review Diagnostics for connection

High Failure Rate

  1. Verify recipient email addresses valid
  2. Check email provider status
  3. Review failure error messages
  4. Check bounce addresses
  5. Verify SMTP/provider configuration

Emails Not Received

  1. Check if email actually sent (status)
  2. Ask recipient to check spam folder
  3. Verify recipient address is correct
  4. Check with email provider for blocks
  5. Review bounce notifications

Email Archiving

Clear Old Emails

  1. Click Archive Emails
  2. Select age cutoff (e.g., older than 90 days)
  3. Confirm
  4. Old emails archived/deleted

Best Practices

  • ✅ Monitor email queue regularly
  • ✅ Address failures quickly
  • ✅ Retry failed emails
  • ✅ Verify email addresses
  • ✅ Archive old emails periodically
  • ✅ Review bounce rates
  • ✅ Test email configuration
  • ✅ Check provider status
Email Testing

Test delivery